Payouts of £65 per household loom for supplier credit balance hoarding

The energy regulator has revealed a crackdown on household suppliers to prevent them hoarding credit balances for customers who pay by direct debit.

Ofgem’s examination of the issue, a bugbear of many bill-payers, found that £1.4bn of customers’ money was languishing in the hands of companies in 2018 through overpayment.

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